Privacy Policy – Sydney City Coach Hire
Updated: 27 November 2025
Policy outlines how Sydney City Coach Hire (referred to as “we”, “us” or “our”) collects, uses, discloses and manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Commitment to Privacy
1.1. We respect your right to privacy and are committed to protecting the personal information of our customers, clients and website visitors.
1.2. For the purposes of this Policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
2. Collection of Personal Information
2.1. We may collect and hold personal information that you provide to us directly, enter on our website, supply in forms, or provide to us through other means of communication.
2.2. This may include, but is not limited to, your name, telephone number, address, email address, and any information required to process bookings or enquiries. We may also collect additional information when you provide feedback, update your communication preferences, participate in surveys, respond to promotions, provide financial or payment information, or contact our customer support team.
2.3. We may also collect any other personal information that you choose to provide while interacting with us.
3. How We Collect Information
3.1. Personal information may be collected through electronic communications, website interactions, in-person dealings, or when we provide services to you.
3.2. We may also receive personal information from third parties where lawfully permitted. If so, we will handle such information in accordance with this Privacy Policy.
4. Use of Personal Information
4.1. We may use your personal information to:
- provide services, updates and information to you
- process bookings or enquiries
- notify you of new or additional products, services and opportunities
- improve our services and better understand customer needs
4.2. We may contact you by telephone, email, SMS, mail, or any other communication method you have provided.
5. Disclosure of Personal Information
5.1. We may disclose personal information to our employees, contractors, agents, insurers, professional advisers, service providers or subcontractors where reasonably necessary for the purposes set out in this Policy.
5.2. We may disclose personal information where required or authorised by law, including in compliance with court orders, subpoenas, warrants, law enforcement requests or regulatory obligations.
5.3. We may use or disclose personal information where necessary to protect our legal rights, intellectual property, safety, or the rights and safety of our customers, website visitors or third parties.
5.4. Personal information may be stored, processed or transferred to recipients located outside Australia. We will take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the APPs.
5.5. In the event of a business restructure, sale, merger or change of control, we may transfer our databases, including personal information, to the extent permitted by law. Any potential purchaser will be subject to confidentiality obligations.
5.6. By providing personal information, you consent to such disclosures. Where personal information is disclosed to a third party, we will take reasonable steps to ensure they comply with this Policy and applicable privacy laws.
6. Security of Personal Information
6.1. We take reasonable steps to secure the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. We implement physical, electronic and managerial safeguards.
6.2. However, the transmission of information over the internet is at your own risk. While we take reasonable steps to prevent unauthorised disclosure, we cannot guarantee the security of any information transmitted to or from us.
7. Access to and Correction of Personal Information
7.1. You may request access to personal information we hold about you in accordance with the Privacy Act 1988 (Cth). Administrative fees may apply.
7.2. If you believe that information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, please contact us at [email protected] and we will take reasonable steps to correct it.
7.3. We may refuse access or correction in circumstances permitted under the Privacy Act. If so, we will provide written reasons for the refusal.
8. Complaints
8.1. If you wish to make a complaint regarding our handling of personal information, please contact us at [email protected]. We will acknowledge receipt of your complaint and respond within a reasonable timeframe.
8.2. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
9.1. We may amend this Privacy Policy at any time. Updated versions will be published on our website and will take effect immediately upon posting. Please review this Policy periodically to stay informed of any changes.
10. Website Usage
10.1. Website Analytics
When you visit our website (www.sydneycoachhire.com.au), we may collect information such as browser type, operating system, referring website, pages viewed and browsing actions. This information is aggregated for analytical purposes to improve our website and services.
10.2. Cookies
We may use cookies to enhance your website experience, recognise returning users and analyse website traffic. Cookies do not harm your device. Most browsers automatically accept cookies, but you may disable them in your browser settings. Disabling cookies may limit website functionality.
10.3. Advertising Cookies
From time to time, cookies may be used to deliver targeted advertising through third-party services such as Google Ads. These advertisements may appear on third-party websites, not on our own website.
10.4. Third-Party Websites
Our website may contain links to external websites for your convenience. We do not endorse, control or accept responsibility for the privacy practices of third-party websites. We encourage users to review the privacy policy of each site they visit.
